Privacy policy
Privacy Policy – Zavero Pets
Last updated: October 30, 2026
1. Introduction
Welcome to Zavero Pets.
Zavero Pets operates this online store and website, including its products, content, features and services (collectively, the “Services”).
Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and services.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, purchase our products or communicate with us.
We are committed to respecting your privacy and handling your personal information in accordance with applicable Irish and European Union data protection laws, including the General Data Protection Regulation (GDPR).
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of personal information.
Contact Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and Transaction Information
- Products purchased
- Order history
- Payment confirmation
- Shipping information
- Returns and refund requests
Payment Information
Payments are processed through Shopify and authorised payment service providers.
We do not intentionally collect or store complete payment card details on our own systems.
Payment providers may process payment information in accordance with their respective privacy policies.
Technical Information
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and similar technologies
Customer Communications
We may collect information you provide when contacting our customer support team, including messages, enquiries and order-related correspondence.
3. How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account or contact us.
- Automatically when you visit or interact with our website.
- Through Shopify and other service providers supporting our business.
- From payment providers, shipping companies and fulfilment partners where necessary to process transactions and provide our services.
4. How We Use Personal Information
We use personal information for the following purposes.
Order Processing and Delivery
To process purchases, confirm orders, arrange shipping, provide delivery updates and manage returns.
Customer Support
To respond to enquiries, resolve complaints and assist with orders.
Payment Processing
To process payments, verify transactions and prevent fraudulent activity.
Website Improvement
To maintain website functionality, improve customer experience and understand how customers interact with our store.
Marketing
To send promotional communications where permitted by law and in accordance with applicable consent requirements.
Customers may unsubscribe from promotional emails at any time.
Legal Compliance
To comply with applicable tax, accounting, consumer protection and other legal obligations.
5. Legal Bases for Processing Personal Information
Where GDPR applies, we rely on the following legal bases, as appropriate.
Performance of a Contract
Processing information necessary to fulfil orders, arrange deliveries, process payments and provide customer support.
Compliance with Legal Obligations
Processing necessary to comply with applicable accounting, tax and consumer protection requirements.
Legitimate Interests
Processing necessary for fraud prevention, website security and legitimate business operations, where those interests are not overridden by your rights and freedoms.
Consent
Where required, we rely on consent for promotional communications and non-essential cookies or tracking technologies.
You may withdraw your consent at any time where processing is based on consent.
6. Dropshipping and Order Fulfilment
Zavero Pets operates an online retail business using third-party suppliers and fulfilment partners.
We use services including DSers and suppliers available through AliExpress to assist with processing and fulfilling customer orders.
When you purchase a product, we may share information necessary for fulfilment with the relevant supplier and shipping provider.
This information may include:
- Customer name
- Delivery address
- Telephone number where required for shipping
- Products ordered
- Other information reasonably necessary to fulfil and deliver the order
We share only the information reasonably necessary for these purposes.
Some suppliers and fulfilment partners may operate outside Ireland and the European Economic Area, including in China.
We do not intentionally share customers’ complete payment card details with product suppliers.
7. How We Share Personal Information
We may disclose personal information to third parties where necessary for legitimate business purposes and in accordance with applicable law.
These may include:
Shopify
Our e-commerce platform provider, which supports website hosting, order processing, checkout and related services.
Payment Providers
Authorised payment service providers that process customer payments and assist with transaction security.
Suppliers and Fulfilment Partners
Third-party suppliers, including those accessible through DSers and AliExpress, that help fulfil and dispatch orders.
Shipping and Delivery Providers
Delivery companies responsible for transporting orders to customers.
Technology and Communication Providers
Services supporting customer communications, email, website functionality and business operations, including Zoho Mail where applicable.
Marketing and Analytics Providers
Providers that support advertising and website analytics, where such services are used and the applicable legal requirements are met.
Legal Authorities
Where disclosure is necessary to comply with applicable law or valid legal requests.
We do not sell customer contact information directly to third-party marketing lists.
8. Relationship With Shopify
Our online store is hosted by Shopify.
Shopify collects and processes certain personal information to provide its e-commerce services and support the operation of our store.
Depending on the Shopify services and features used, Shopify may also process information for purposes described in its own privacy documentation.
For more information about Shopify’s privacy practices, please visit:
https://privacy.shopify.com/en
9. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support:
- Essential website functionality
- Shopping cart and checkout features
- Website security
- Customer preferences
- Website analytics
- Advertising and marketing, where enabled
Essential cookies may be necessary for the operation of our website.
Where required by applicable law, we will obtain consent before placing or accessing non-essential cookies or using similar tracking technologies.
Customers may manage their preferences through available cookie controls and browser settings.
Declining optional cookies will not prevent customers from accessing essential shopping functionality.
10. International Data Transfers
Zavero Pets uses international technology providers, suppliers and fulfilment partners.
Personal information may be processed or transferred outside Ireland and the European Economic Area, including to countries such as China, where necessary for order fulfilment or other disclosed purposes.
Where GDPR applies, transfers of personal information outside the European Economic Area must comply with applicable data protection requirements.
Where required, such transfers must be supported by an appropriate lawful transfer mechanism and applicable safeguards.
Customers may contact us at support@zaveropets.com to request information about relevant international data transfers.
11. Data Security
We take reasonable steps to protect personal information against unauthorised access, loss, misuse and disclosure.
Our store uses Shopify and other service providers that implement security measures for their respective services.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
Customers should avoid sending sensitive payment information through ordinary email.
12. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods depend on:
- The type of personal information
- The purpose for which it was collected
- Applicable legal obligations
- Accounting and tax record requirements
- Customer support needs
- The need to resolve disputes or establish legal claims
Certain transaction and accounting records may need to be retained for periods required under Irish law.
When information is no longer necessary, we will delete or anonymise it where appropriate.
13. Your Rights Under GDPR
Subject to applicable legal conditions and exceptions, customers may have the following rights.
Right of Access
To request access to personal information we hold about them.
Right to Rectification
To request correction of inaccurate personal information.
Right to Erasure
To request deletion of personal information where applicable.
Right to Restrict Processing
To request restrictions on certain processing activities.
Right to Data Portability
To receive certain personal information in a structured, commonly used format where applicable.
Right to Object
To object to certain processing activities, including processing based on legitimate interests and direct marketing.
Right to Withdraw Consent
To withdraw consent where processing relies on consent.
Rights Relating to Automated Decision-Making
To exercise applicable rights concerning certain solely automated decisions.
Customers can exercise their rights by contacting:
support@zaveropets.com
We may request reasonable information to verify identity before responding.
We will respond within the timeframes required by applicable law.
14. Marketing Communications
Where permitted by law, we may send customers information about products, promotions and special offers.
Customers may unsubscribe from promotional emails by using the unsubscribe link included in those messages or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending essential transactional messages relating to orders.
15. Children’s Privacy
Our website is intended for customers who are legally able to make purchases.
We do not knowingly collect personal information from children where doing so would be unlawful.
If a parent or guardian believes that a child has provided us with personal information inappropriately, they may contact us to request its review or deletion.
16. Third-Party Websites
Our website may contain links to third-party websites or services.
These websites operate independently and may have their own privacy policies.
We encourage customers to review the privacy policies of third-party websites before providing personal information.
17. Privacy Complaints
If you have concerns about how Zavero Pets handles your personal information, please contact us first:
support@zaveropets.com
You also have the right to lodge a complaint with the Irish Data Protection Commission.
Data Protection Commission (Ireland)
Website: https://www.dataprotection.ie
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements or privacy practices.
Any updated version will be published on our website with a revised effective date.
Where required by law, we will provide additional notice of material changes.
19. Contact Information
For any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the details below.
Business Name: Zavero Pets
Website: https://zaveropets.com
Email: support@zaveropets.com
Business Location: Dublin, Ireland
Business Contact Address: To be provided before the store begins accepting customer orders.
Zavero Pets is responsible for handling personal information collected through our online store, subject to the respective responsibilities of Shopify and other service providers.
We aim to respond to privacy-related enquiries and requests in accordance with applicable Irish and European Union data protection laws, including the GDPR.